Warranty Policy

The Policy regarding the data collected and used in this site is set forth in this statement. By using this site, you are knowingly complying with the policies stated on this page.

Collected Customer Information

The information we learn and gather from customers helps us to personalize and continually improve your shopping experience at REISS OPTOELECTRONIC.

The information we gather:

– The domain name and IP address of visitors

– The e-mail addresses of those we contact us via e-mail

– The name of the customer

– The customer’s phone number and firm name

– Information volunteered by the customer, such as registration and purchasing order

Customer Information

REISS OPTOELECTRONIC does not share any information with any third-party company. Any Customer Information that REISS OPTOELECTRONIC collects will be used to improve REISS OPTOELECTRONIC’S Web Site to improve the experience for the customer

Children’s Privacy (COPPA)

The target audience for REISS OPTOELECTRONIC is people over the age of 13. REISS OPTOELECTRONIC does not collect nor maintain personal information from children under the age of 13. However, if a child under the age of 13 wants to submit information to REISS OPTOELECTRONIC, he must have verifiable parental consent.

Cookies

We use cookies to record past activities at REISS OPTOELECTRONIC’S website to provide better service when visiting customers return.

Contact Information

Any addresses that REISS OPTOELECTRONIC collects will be used solely to ship products that have been purchased and never for promotional or advertising purposes. Any phone numbers collected will be used solely for contacting the customer at the customer’s request.

Ads

We do not have any special relationships with advertising companies. The customers will not find any third-party advertisements at REISS OPTOELECTRONIC’S Web Site.

Changes in Policies

REISS OPTOELECTRONIC reserves the right to change or revise the privacy policies at any time to abide by any changes made to the law, as well as for new unanticipated uses previously not disclosed in our privacy policy. At any time of change, the customer will have the ability to opt out the information collected of oneself if the customer does not wish to convey their information for the new uses.

Security Precautions

When REISS OPTOELECTRONIC transfers and receives any type of sensitive information, such as financial information,

we will transfer and receive sensitive information over the phone.

All purchases made are held under REISS OPTOELECTRONIC’S Return Policy. REISS OPTOELECTRONIC declares the Return Policy to the following conditions

● IN NO EVENT SHALL THE DIRECT VENDOR’S LIABILITY FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT, DISK, OR ITS DOCUMENTATION EXCEED THE PRICE PAID FOR THE PRODUCT.

● The direct vendor makes no warranty or representation, expressed, implied or statutory with respect to the contents or use of this documentation, and especially disclaims its quality, performance, merchantability, or fitness for any particular purpose unless stated by REISS OPTOELECTRONIC.

● The buyer may return all undamaged items purchased at REISS OPTOELECTRONIC within 30 days of the original delivery. Unless the product is defective or the return is a direct result of Chenkse Technology Limited., Inc.’s error, a restocking fee of 20 percent of the original cost stated in the invoice will be added. No returned merchandise will be accepted by Chenkse Technology Limited., Inc. without a Return Material Authorization (RMA) made by a Chenkse Technology Limited. Officer. REISS OPTOELECTRONIC will credit the buyer in the same manner as his or her original payment within 30 days of receiving the returned item.

Order Cancellation

– Cancellation of an order will be charged with a 20% restocking fee.

Refund Terms

– Withstanding the warranty policy and any sections recorded to this document; the buyer will be charged 20 percent of the original invoice restocking fee when returning the purchased product. The remaining balance will be credited in the form of original payment unless stated otherwise withstanding warranty policy and any other policy document relating to Section 2.

– Withstanding the warranty policy and any sections recorded to this document; the distributor shall apply for an RMA within 30 days upon receiving of the purchased product for a refund of the purchased merchandise. Invoice shall be submitted along with the RMA form for a refund to be given.

Refused Package

– Withstanding the warranty policy and any sections recorded to this document; the distributor will be charged 20 percent of the original cost stated in the invoice when the receiver refuses package.

– Withstanding the warranty policy and any sections recorded to this document; the distributor will not receive a refund for a returning package if the package is lost while being returned after the refusal.

– Withstanding the warranty policy and any sections recorded to this document; In case the package is lost due to a fault by REISS OPTOELECTRONIC TECHNOLOGY LIMITED Deliverer the buyer may receive a refund or an exchange of the purchased merchandise if an insurance fee of $5.00 is stated in the invoice of the purchased merchandise.

Returning Shipments or Packages

– Withstanding the warranty policy and any sections recorded to this document; the buyer is responsible for all returning packages.

– The package shall be returned in its original packaging or new packaging.

– Withstanding the warranty policy and any sections recorded to this document; REISS OPTOELECTRONIC will not be responsible for the damaged or lost returning package caused by any parties who relate to shipment.

– Withstanding the sections above, the buyer shall provide all forms of documents relating to the returning package to REISS OPTOELECTRONIC; when returning purchased merchandise.

Guidelines for Returning Product

– Contact REISS OPTOELECTRONIC through our company e-mail info@reissdisplay.com for the correct return address.

– Ship authorized returns to the address provided by a REISS OPTOELECTRONIC officer along with a tracking method to avoid any problems.

– To avoid any problems; insure the package for the full value as stated in the invoice of your purchase.

– Explain the reason for the return and include your name and address, along with a phone number in case REISS OPTOELECTRONIC needs to contact you.

All retail users are acknowledging the following terms and service:

Refund policy

The purchaser may be entitled to a refund for any purchases made within 30 days in accordance to REISS OPTOELECTRONIC’S Return policy. The purchaser may not receive a refund under certain circumstances.

Order Cancellation

Cancellation of an order will be assessed with a restocking fee of 20% of the original purchase value as stated in REISS OPTOELECTRONIC Cancellation Policy.

Extended Warranty

Extend your Warranty to 5 years by filling out the extended warranty form and returning to REISS OPTOELECTRONIC Standard Warranty expires after 2 year.

Additional Content (Message or Animation)

The first content of messages, images or video are provided free with a purchase of a Full Color LED Sign. For any PC controlled LED signs, additional content requested will be charged per Text, Animation, or Video. Remote Controlled LED Signs are given preprogrammed animations and images, and no additional content will be inserted. Contact REISS OPTOELECTRONIC’S Customer Service to request additional content.

On-Site Installation

REISS OPTOELECTRONIC may, on occasion, come on-site for local LED Sign Installation within 20 miles of Chenkse Technology Limited. Installation charges will apply for on-site installation. REISS OPTOELECTRONIC reserves the right to refuse installation service to anyone.